Warranty and Repair

The Unit Store offers 2-3 year warranty from the date of original purchase from The Unit Store for part of items. Repair service will be provided by The Unit Store.
Brand/ Product Warranty Period
All watches (except AUTEUR) 2 year warranty
Rosefield Jewellery
Paul Hewitt Accessories
Rains
Bellroy 3 year warranty
All jewellery and accessories (except Rosefield & Paul Hewitt)
No warranty covered
AUTEUR
All watch straps & shoes items
*Upon expiration of the warranty period, any repairs will be subject to a service charge.
*Addition information for OB watches:
In the unlikely event that the component cannot be repaired, the watch will be replaced free of repair charges. We cannot guarantee that you will receive the same model watch, but a watch of equal value will be provided.
The warranty covers:
  • Manufacturing defect
  • Watch movement
  • Hands
  • Dial
The warranty does not cover:
  • Batteries, case, glass, straps, bracelets, tarnishing or plating
  • Damage caused by misuse, accident, lack of care, negligence or normal wear and tear
  • Water damage unless marked water-resistant on the case back
  • Theft or loss of the complete watch or components
The warranty covers:
  • Manufacturing defect
The warranty does not cover:
  • Damage caused by misuse, accident, lack of care, negligence or normal wear and tear
If you purchased from The Unit Store online store:
Please contact us via email info@the-unit-store.com . You must provide warranty booklet or warranty card and receipt issued by The Unit Store. Please state the components which need to repair and provide related photos. Once we accept the repair request, please send the defective item to our office address. All shipping fees are responsible by customer.

If you purchased from The Unit Store physical stores:
Please bring along the defective item, warranty booklet or warranty card, and invoice issued by The Unit Store to any of our physical stores or corners. Our staff will follow up the repair.
Please send all repair items to the address listed below.

Working Unit Ltd.
Address: Unit 2407, 24/F. Dominion Centre,
43-59 Queen's Road East,
Wan Chai, Hong Kong
Tel: +852-25291908